Frequently Asked Questions

 

Where are the products made?

Our products are handmade with love in Los Angeles, California.

Do you do animal testing?

Who? What? Why? Us? No! NEVER! We love animals; we'd never test on them. 

Are your products vegan?

Why, yes they are!

Are your products all natural?

Yes, we use fabulous all natural non-toxic ingredients, many of which are organic.

How will I know that my products have shipped?

You will receive a confirmation email with your tracking number and ship date. If you didn’t get it, check your spam folder first then contact us and we’ll resend it to you: info@blainelorenn.com

How are orders shipped?

All orders go out via USPS Priority Mail from our studio in Los Angeles, California. Depending on your order size, shipping will cost $5.99 or $8.99.

Do you ship internationally?

We ship internationally on a case by case basis. Please keep in mind that international shipping is very expensive ($25 to Canada and $50 everywhere else), and sometimes you may be charged customs. If you have an international shipping inquiry please email us at  blainelorenn@gmail.com

My meringue arrived frozen/melted. Is it ruined?

Not at all! If melted just throw it in the freezer. It will re-solidify and stay that way when you take it out. If frozen just give it a couple of hours to thaw and you're good to go!

Why is there oil floating on top of my scrub?

Separation is natural. Simply take a clean finger or a spoon, mix together, and it's ready for use!

My body polish has leaked. How did this happen?

Separation is natural and oil may leak from it's container. Sorry it's a little messy but it's still totally safe to use.

I'm dissatisfied with my product. What should I do?

Oh no! That's never fun. Please reference our refund policy & contact us ASAP at: blainelorenn@gmail.com

What is the shelf life of your products?

Because our products are all natural and contain no chemical preservatives, shelf-life varies based on product and environment. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. Many products do contain Vitamin E which can function as an all natural preservative.

Do your products contain any nut oils?

Yes. LUXE, WONDER & COVA contain Sweet Almond Oil. 

How soon can I expect my order?

After an order is placed, please allow up to one week for your order to ship. With love, we hand make each item we send out. This includes bottling, creating, labeling, and shipping. We pride ourselves in being small-batch & handmade; your items will arrive to you fresh and ready to use.